We’re here to help
Questions about your account, billing, or the agents in your workspace? Send us a message and the Complete team will get back to you
We typically reply within one business day.
Refunds & disputes
Complete is a subscription software platform. Subscriptions are billed in advance on a monthly or annual basis and renew automatically until cancelled.
You can cancel at any time from your account settings or by emailing [email protected]. When you cancel, your plan stays active through the end of the current billing period and is not renewed.
If you believe you were charged in error, or you’re not satisfied with your subscription, contact us within 14 days of the charge at [email protected] and we’ll review your account and issue a refund where appropriate. Enterprise agreements follow the refund and cancellation terms set out in the signed order.
To dispute a specific charge, reach us first at [email protected] — we can usually resolve billing questions faster directly than through your bank.
Terms of Service
Your use of Complete is governed by our Terms of Service, which describe your subscription, acceptable use of the platform, and the responsibilities of both parties. By creating an account or subscribing to a plan, you agree to those terms.
Read the full Terms of Service at complete.dev/terms-of-service.
Privacy
We take the privacy of your data seriously. Our Privacy Policy explains what information we collect, how we use it, and the controls you have over it. We do not sell your data, and customer data is not used to train models.
Read the full Privacy Policy at complete.dev/privacy-policy.
